rhapsodic.org is a weblog by Valette Keller

another open letter / rant:

another open letter / rant:

i know that you and your printing company have worked with our company for a zillion years. i know that you are a christian, and support us through your consistent and large discounts toward all of our printing jobs. that is great, and thank you for everything.

but you really oughtnt complain about having to set up your entire machine to get us a print. yes, it costs you money to get all the ink and plates and everything set up for only one copy. but printing shops all over the world do this all the time for their customers - it saves having to reprint 4000 of something because the color/alignment is off.

also, you should not decide to change something that i, the designer, have given you because your way is 'right.' once something goes to you for printing, it has gone through hell and back to be approved. you do not have the authority to change something.

nor do you have the right to tell me that i am wrong when i call to complain. whatever happened to the customer being right? or at least being listened to? yes, it is a lot of work for you to reprint it. that is why you need to give proofs (see above).

i know you are disabled, and it is a miracle that you are still able to work. but when your eyesight starts going as well and you can no longer tell that you put too much red ink on the paper such that it now looks brown, i think you really ought to rethink working alone at the press. hire an apprentice, for crying out loud.

we are paying you to do printing jobs for us, and you giving us a discount does not entitle you to give us shitty products. i will not settle for upside-down-crap because your work is dirt-cheap.