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to whom it may concern:

June 24, 2003

to whom it may concern:

with The Great Flip-Flop Search of '03, i believe i have found the winning pair at your online store.

OldNavy.com product descriptionhowever, there is a slight usability issue with their product description pages in how they list what sizes are available. when i first glanced at the area on the right, i read it this way:

we only have these sizes available: men's 4, women's 6, and men's 12.

which, though an odd assortment of sizes to carry, i figured was due to it being summer and no one else carries flip-flops; it isnt too unlikely that you would be mostly sold out.

only after looking at two other product descriptions and seeing the same phraseology did i click on the drop-down menu and realize what was meant.

there are waaaaay too many hyphens in there. what i would suggest is to list the available sizes as: 4 men's / 6 women's to 12 men's.

or how about: women's 6-11; men's 4-12.

(aside: why not list a women's size that is comparable to a men's 12? because women usually dont have such neanderthalian feet sizes? when is the last time you have seen a man wearing a size 4?)

if i had only seen that one description page, i wouldnt have bought a thing: the way i saw it, you were out of my size. i would have closed my browser window and not gone any further into your site.

thank you for your time,
a flip-flop-less alaskan

ps: you could have told me you didnt have diddly-squat in my size before i went through all the effort to decide these were the ones. this is way more difficult than it needs to be. i hate your sandals. and your commercials make me want to gouge out my eyes.

3 Comments

Probably too late to suggest reefs

not too late at all.

i was hoping for thongs $5 or less, but i just dont think that is going to happen. if im going to spend over $20, i might then consider some tevas.

My work commute in Cali took me past the Birkenstock complex twice a day. Have you any idea the kind of stench a hippy refining plant puts out?

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Hi, I'm Valette

I'm a photographer based out of Anchorage, Alaska. I've recently become a wife, a stepmother, and a homeowner. Life is pretty awesome. You can email me anytime. Learn more...

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